BG Sync EV Charger Manual: A Comprehensive Guide
BG Sync EV chargers offer a smart solution for electric vehicle charging. This guide provides comprehensive instructions for installation, usage, troubleshooting, and maintaining your BG Sync EV charger.
BG Sync EV chargers are designed to provide efficient and safe charging solutions for electric vehicles. These chargers, now under the Sync Energy brand but potentially still branded as BG Sync EV during a transition period, offer trusted quality and advanced technology. Aimed at both residential and commercial use, BG Sync EV chargers incorporate features such as onboard safety monitoring to detect voltage fluctuations and earth-neutral faults, ensuring a secure charging process. They comply with BS7671 2018 regulations, specifically regulation 722.411.4.1(iv), on single-phase supplies.
These chargers are easy to install, and can be mounted on walls or stands, with recommended heights between 500mm and 1500mm, following BS8300:2018 building regulations. The single-phase EV chargers should be connected to a dedicated 40A circuit breaker on a 230V/240V AC supply, often using a Type B curve circuit breaker. The chargers come with an integrated 30mA Type-A RCD with 6mA DC leakage detection.
Understanding Your BG Sync EV Charger
To effectively use your BG Sync EV charger, it’s essential to understand its features and functions. This section covers identifying charger status, and connecting to the BG Sync EV network.
Identifying Charger Status via LED Indicators
The BG Sync EV charger uses a Halo LED indicator to communicate its status. Understanding these indicators is crucial for proper operation and troubleshooting. A solid yellow light indicates the unit has power but isn’t connected to the Sync EV network.
A flashing yellow light indicates a communication issue. During charging, a green light indicates the state of charge. A slow pulse signifies charging is in progress, while a fast flash means charging is complete.
If the charger encounters a fault, the LED will display a red light, indicating the need for troubleshooting. Regularly monitoring these LED indicators allows you to quickly assess the charger’s condition and identify any issues that may arise. Refer to this section for details on interpreting LED colors.
Connecting to the BG Sync EV Network
Connecting your BG Sync EV charger to the network enables smart features and remote control. First, ensure the charger is powered on; a yellow indicator will be visible. Download the BG EV Charging App from the app store to begin this process.
Next, select your charger’s serial number from the list on the Bluetooth Devices screen within the app. This serial number can be found on the label at the back of the charger or in the instruction manual. Enter the password shown on the identification label.
For Wi-Fi connectivity, follow the instructions in the app to connect to your local network. If you have a 4G-enabled charger, skip this step as it connects automatically. Connecting to the Sync EV network unlocks smart charging and monitoring capabilities.
Installation Guide for BG Sync EV Chargers
This section guides competent electrical installers through the essential steps for safely installing a BG Sync EV charger, including tools, safety, mounting, and electrical supply requirements.
Essential Tools and Safety Precautions
Before commencing any installation work on your BG Sync EV charger, gathering the correct tools is paramount. You will require a selection of insulated screwdrivers, including Phillips and flat-head types, along with wire strippers, pliers, and a suitable crimping tool for cable terminations. Ensure you have a reliable multimeter to verify electrical continuity and voltage levels. A spirit level will guarantee accurate mounting, while a drill with appropriate drill bits will be necessary for securing the charger to the wall or mounting structure.
Safety is of utmost importance. Always disconnect the electrical supply at the main breaker before beginning installation. Use appropriate personal protective equipment (PPE), including safety glasses and insulated gloves. Adhere strictly to local electrical codes and regulations. If you lack the necessary expertise, consult a qualified electrician to ensure safe and compliant installation. The BG Sync EV charger incorporates safety features like over-voltage and earth-neutral fault detection.
Mounting Height Recommendations (500mm-1500mm)
When installing your BG Sync EV charger, adhere to the recommended mounting height of 500mm to 1500mm from the ground. This height range complies with building regulations BS8300:2018, ensuring accessibility and ease of use for a wide range of users. Consider the length of the charging cable and potential risks of vehicle impact when determining the optimal height within this range.
If a suitable permanent structure isn’t available, utilize a dedicated mounting stand like the BG SyncEV EVASTAND12S (single) or EVASTAND12T (twin). These stands provide a stable and secure base for the charger. Proper mounting height ensures the charger is easily accessible for connection and disconnection, while also minimizing the risk of damage or accidental tripping.
Careful consideration of these factors will contribute to a safe and user-friendly charging experience.
Electrical Supply Requirements (230V/240V, 40A Breaker)
The single-phase BG Sync EV charger requires a dedicated 230V/240V nominal AC supply. This supply should originate from a dedicated 40A circuit breaker. A Type B curve circuit breaker is highly recommended for optimal performance and protection.
The EV charger is equipped with an internal 30mA Type-A RCD featuring 6mA DC leakage detection, generally eliminating the need for an external RCD. The onboard safety monitoring system detects low/high voltage and earth-neutral faults. This system, compliant with BS7671:2018 regulation 722.411.4.1(iv) on single-phase supplies, terminates or prevents charging upon encountering such conditions.
Ensure all electrical connections are performed by a qualified electrician, adhering to local regulations and safety standards. Proper electrical supply is crucial for safe and efficient charging.
Using the BG EV Charging App
The BG EV Charging App allows for seamless control of your Sync EV charger. Download, install, and connect your charger to manage charging sessions effectively.
Downloading and Initial Setup
To begin using the BG EV Charging App, the first step involves downloading the application onto your smartphone or tablet. You can find the BG EV Charging App on both the Apple App Store for iOS devices and the Google Play Store for Android devices. Search for “BG EV Charging” and download the official app.
Once the app is downloaded, open it to initiate the initial setup process. You will be prompted to create an account or log in if you already have one. Follow the on-screen instructions to register your details, including your email address and a secure password. After creating your account, you may need to verify your email address through a confirmation link sent to your inbox.
After logging in, the app will guide you through the process of adding your BG Sync EV charger. Ensure that Bluetooth is enabled on your device, as the app uses Bluetooth to discover and connect to your charger. The app will search for available chargers in range. Select your charger’s serial number from the list of Bluetooth devices. You can find the charger’s serial number on the label at the back of the charger or in the instruction manual.
Next, you will be prompted to enter the password shown on the identification label. This password is used to securely pair your app with your specific charger, ensuring that only authorized users can control it. Once the password is entered correctly, your charger will be successfully added to the app.
Connecting the Charger to Wi-Fi or 4G
To unlock the full potential of your BG Sync EV charger, connecting it to the internet via Wi-Fi or 4G is essential. This allows for remote monitoring, control, and access to smart charging features.
For Wi-Fi connectivity, open the BG EV Charging App and navigate to the charger settings. Select the option to connect to Wi-Fi and choose your home or business network from the list of available networks. Enter the Wi-Fi password when prompted. The app will then attempt to connect the charger to your Wi-Fi network. Once connected, the app will display a confirmation message, and the charger’s status indicator light will change to reflect the successful connection.
If you have a 4G-enabled charger, the connection process is even simpler. Ensure that the 4G SIM card is properly installed in the charger. In the app, select the 4G connection option. The charger will automatically connect to the mobile network, providing a stable and reliable internet connection.
A stable internet connection ensures seamless integration with the Monta App. It allows you to remotely monitor charging progress, schedule charging sessions, and receive real-time notifications about the status of your charger.
If you encounter any issues during the connection process, consult the troubleshooting section of this manual for assistance.
Controlling Charging Process with Monta App
The Monta App provides a comprehensive interface for managing your BG Sync EV charger. After connecting your charger to Wi-Fi or 4G, you can use the app to initiate, monitor, and control the charging process. Begin by ensuring you have downloaded the BG EV Charging app to your mobile device.
Within the app, you can start or stop charging sessions remotely. You can view real-time data on the charging current, voltage, and power consumption. The app also allows you to set charging schedules to take advantage of off-peak electricity rates.
Monta App offers advanced features such as smart charging, which optimizes the charging process based on your energy consumption and grid conditions. You can also set charging limits to prevent overcharging and prolong the life of your EV battery.
The app provides notifications on the charging status, including when charging is complete or if any issues arise. You can also access historical charging data to track your energy usage and costs.
If you want to use the Monta App to control the charging process, connect your charger to the app. This means you will need to use the Monta App to fully control the charging process.
Troubleshooting Common Issues
This section addresses frequent problems encountered with BG Sync EV chargers. It covers solutions for connectivity issues, circuit breaker tripping, and other malfunctions. Consult this guide for effective troubleshooting steps.
Charger Not Connecting to the Network
If your BG Sync EV charger fails to connect to the network, several factors might be responsible. First, verify that the charger is powered on and the LED indicator displays a yellow light, signaling that it has power but lacks network connectivity. Use the BG EV Charging App to select your charger’s serial number.
Ensure your Wi-Fi network is functioning correctly. Check the Wi-Fi signal strength at the charger’s location. For 4G models, confirm the SIM card is properly inserted and activated. Faulty or outdated SIM cards may cause connection problems. The password can be found on the Installation Manual.
The BG EV Charging installer app can be downloaded via the installer portal on www.syncev.co.uk. Also, ensure that there are no obstructions interfering with the signal.
If issues persist, contact Sync EV’s support for assistance.
Tripping Circuit Breakers
If your BG Sync EV charger frequently trips the circuit breaker, it indicates an electrical overload or fault. Firstly, ensure the charger is connected to a dedicated 40A circuit breaker as recommended. Using a lower-rated breaker can cause it to trip due to the charger’s power demands.
The single phase EV charger should be connected to a 230V/240V nominal AC supply. We recommend the use of a Type B curve circuit breakers. An integral 30mA type-A RCD with 6mA DC leakage detection prevents from potential earth-neutral faults. Check the charger’s cable for damage, and the breaker for corrosion.
Reduce the charging current via the BG EV Charging App to minimize the load on the circuit. If problems persist, consult a qualified electrician to inspect your electrical system and ensure it meets the charger’s requirements.
If such a condition is encountered the charge cycle is ended or prevented and the EV charger.
Warranty and Support Information
BG Sync EV chargers are guaranteed against faulty materials and workmanship for a period of 3 years from date of delivery. This warranty ensures that products will be repaired or, at BG’s discretion, replaced if found to be defective during the warranty period.
The warranty covers defects arising from normal use but does not cover damage caused by misuse, improper installation, or unauthorized modifications. To claim warranty service, contact BG Sync EV customer support with proof of purchase and a description of the issue.
For technical support, consult the online resources available on the Sync EV website, including FAQs, troubleshooting guides, and user manuals. You can also reach out to the support team via phone or email for assistance with installation, setup, or troubleshooting.
Ensure to have your charger’s serial number ready when contacting support for quicker assistance. The serial number can be found on the label at the back of the charger, or in the instruction manual.